These are some frequently asked questions from our users. If you have a question
that isn't answered below, feel free to contact us
and we will get back to you shortly.
How do I sign up for WakeUpLand?
Simply click the "Sign Up Now" link at the top of the page
and fill out the forms. It's free to sign up and takes only a couple minutes.
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Can I setup service for friends and/or family members?
Sure! Just sign up for an account and go to your user control panel. Once there, you can add additional phone numbers
to your account and purchase services for them.
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I just signed up for your service, how long does it take to go into effect?
All of our call services go into effect immediately. For monthly or yearly service, your first call will only be scheduled
on the day you signup if there is at least one hour between when you order the service and when your first call is supposed
to be placed.
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Which payment options are available?
We accept all major credit cards: Visa, Mastercard, American Express and Discover.
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How many phone numbers can I have setup under my account?
We have a limit of 5 phone numbers per account for wake up and reminder calls. If you need additional numbers on an account
please contact support to have your limit raised.
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I need to cancel my service, how do I go about doing that?
Simply login to your control panel in the top right corner of this page. Under the Account Information menu is a Cancel Services
option. You can cancel any of your remaining services via this page.
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I've forgotten my password, can you tell it to me?
If you've forgotten your password, use our password reminder tool to have it e-mailed to you.
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Does your service work on a cell phone or numbers with an extensions?
Yes! WakeUpLand works with virtually all phones, land lines, cell phones, VOIP lines, and even phone numbers with extensions.
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Why does my phone display 'Out of Area' when you call?
We pass a 10 digit phone number to our network which will hand over the call to your local network making several connections
on the way. It is up to the recipient network to pass this caller ID parameter. It is not unusual for a receiving network to use
alternative routing, which occasionally strips or modifies the ANI causing the caller ID to be lost in the transmission.
Unfortunately, there's nothing we can do to correct this since it relies on phone networks out of our area. We hope this
doesn't cause any problems for you in receiving your service, but if it does, please contact us and we will open a support
ticket with your local carrier immediately.
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How do I know what timezone I am located in?
The United States spans 6 time zones. It shares the main four time zones with
Canada (Eastern Time,
Central Time,
Mountain Time and
Pacific Time).
Hawaii Time and
Alaska Time are
separate time zones for United States customers and
Atlantic Time
is a separate time zone for Canadian customers.
Please click here to consult the map so you are able to determine your time zone.
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How can I contact someone at WakeUpLand for help?
Please go to our customer support link at the top of this page for our toll free phone number and online support department.
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What different greetings are available for my wake up calls?
You have the ability to choose one of our pre-recorded wake up greetings in either a male or female voice. Or, you can use one of
our special add-ons like daily local weather reports, top news headlines, joke of the day, psalm of the day, quote of the day, and
fun fact of the day. You can also choose between a male and female voice for those options as well. In the near future we'll also be
adding many new options as well!
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How does the snooze/call back feature work?
You have ability to choose between 1, 3, and 5 snooze calls. If you elect to use our snooze service, we will place your initial wake up
call and will continue to call you back in 5 minute intervals until either a) you pick up the phone and press 1 to confirm you are awake,
or b) your remaining snoozes have run out.
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How do I change my wake up call times and/or dates?
All members of WakeUpLand have access to an online control panel where they can make modifications or add/remove calls 24 hours a day 7
days a week.
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Can I type my own message to be played back for reminder calls?
Yes, using our text-to-speech tool you can type in a messgae to be played back to you for reminder & group calls.
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Do the reminder calls also have a snooze/call back feature?
Yes, you can choose from 1, 3, or 5 call backs for reminder calls.
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I need to call over 100 people can you handle that volume?
Yes! We can handle tens of thousands of calls without a problem, please contact support for our discounted bulk prices!
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Am I able to import a list of phone numbers rather than one at a time?
Yes, our number import tool lets you upload a list of phones numbers making calling large numbers of poeple very easy.
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Why would I purchase credits for WakeUpLand services?
To save money! If you use our one time or reminder calls often, you can save a substantial amount of money by buying them in advance.
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How can I see how many more credits I have left to use?
In the bottom right hand corner of the control panel, there is a box that lists the amount of remaining credits left in your account.
If you have no credits remaining, this box will not appear.
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